Bug fixing & maintenance
We fix issues quickly and keep your code base healthy.
Service & support
Service & support
Maintenance, monitoring and help for the software, devices and infrastructure you rely on.
< 24h
Response time
99.9%
Uptime target
Mon – Fri
Availability
Custom
SLA plans
What's included
Support for every layer of your system
Updates & patches
Regular framework, library and operating system updates.
Security monitoring
Vulnerability scanning and fast response to security advisories.
IoT device management
Fleet monitoring, provisioning and remote diagnostics.
Firmware OTA updates
Safe, staged over-the-air updates with rollback.
Performance optimisation
Faster pages, leaner queries and lower cloud bills.
IT infrastructure
Servers, networks, backups and cloud accounts, looked after.
Helpdesk & remote support
Email and phone support from engineers who know your setup.
Plans
Pick the level of care you need
Essential
For small systems that need a reliable safety net.
- Response within 2 business days
- Monthly security updates
- Email support
- Quarterly health report
Professional
For business-critical apps and device fleets.
- Response within 24 hours
- Weekly updates & monitoring
- Email and phone support
- Monthly improvement hours
Enterprise
For complex systems with strict requirements.
- Response within 4 hours
- 24/7 monitoring & alerting
- Dedicated engineer
- Custom SLA and reporting
Have a technology challenge?
Let's build the right solution together. Reach out and we'll discuss how Glesta can help.
Get in touch